Troubleshooting and returning goods

If you have an issue with any Güralp product, please send an email to our support team at support@guralp.com, filling out as much as possible of the following form (you may paste this into your email):

Problem item, ID, and Works Order#:
(e.g. CMG-3T -- T314 WO 3175, or DM24 -- D0939 WO 2888.)

Attached instrumentation and IDs:

Firmware versions used by items:
(Shown on terminal re-boot and status streams).

Detailed description of use and location of instrument before fault developed:

Detailed description of fault:

Detailed description of what, if any, steps have already been taken in trying to
resolve the issue:

PLEASE ATTACH TO THIS E MAIL GCF FILES OF A LONG PERIOD OF TIME WITH
ALL VELOCITY OUTPUTS, MASS POSITIONS, AND STATUS STREAMS.

IF APPRORIATE ALSO ATTACH TERMINAL OUTPUTS FROM THE DIGITISER AND
DCM, AND /log/messages FROM THE DCM AS WELL.

Detailed description of the circumstances of the recording of the above
attachments — conditions, instruments etc.

Address details

If you are using a courier service such as DHL or Federal Express, you can return equipment to our factory:

Güralp Systems Limited
1 — 3 Midas House
Calleva Park
Aldermaston
Reading RG7 8EA
UK

If you prefer to use an air freight service, please address packages to:

Güralp Systems Limited
c/o John Gardiner Air Freight Limited
Heathrow Airport
London
UK

Tel. +44 (0)208 894 3537 / Fax +44 (0)208 894 3542
ASM code: DGX.



Home Products New installations Customer support Troubleshooting and returning goods Manuals and documentation Software for your computer Firmware updates Calibration information How-to guides Installation topics Case studies Find your nearest service centre About us	Troubleshooting and returning goods If you have an issue with any Güralp product, please send an email to our support team at support@guralp.com, filling out as much as possible of the following form (you may paste this into your email): Problem item, ID, and Works Order#: (e.g. CMG-3T -- T314 WO 3175, or DM24 -- D0939 WO 2888.) Attached instrumentation and IDs: Firmware versions used by items: (Shown on terminal re-boot and status streams). Detailed description of use and location of instrument before fault developed: Detailed description of fault: Detailed description of what, if any, steps have already been taken in trying to resolve the issue: PLEASE ATTACH TO THIS E MAIL GCF FILES OF A LONG PERIOD OF TIME WITH ALL VELOCITY OUTPUTS, MASS POSITIONS, AND STATUS STREAMS. IF APPRORIATE ALSO ATTACH TERMINAL OUTPUTS FROM THE DIGITISER AND DCM, AND /log/messages FROM THE DCM AS WELL. Detailed description of the circumstances of the recording of the above attachments — conditions, instruments etc. Address details If you are using a courier service such as DHL or Federal Express, you can return equipment to our factory: Güralp Systems Limited 1 — 3 Midas House Calleva Park Aldermaston Reading RG7 8EA UK If you prefer to use an air freight service, please address packages to: Güralp Systems Limited c/o John Gardiner Air Freight Limited Heathrow Airport London UK Tel. +44 (0)208 894 3537 / Fax +44 (0)208 894 3542 ASM code: DGX.